auto repair shop charlotte

header11

As a member of the TECH-NET Professional program, We agree to:

  1. Recommend corrective and maintenance services and explain to the customer which of these is required now to correct existing problems and which are for preventive maintenance.
  2. Offer customers a price estimate for work to be performed.
  3. Obtain prior authorization for all work done, in writing or by other means satisfactory to the customer.
  4. Make every effort to keep the customer informed about appointments and completion deadlines.
  5. Furnish an itemized invoice for parts and services, priced fairly, which clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.
  6. Furnish or post copies of any warranties covering parts or service. Use quality CARQUEST Auto Parts, guaranteed coast to coast.
  7. Provide and honor CARQUEST manufacturer warranties.
  8. Exercise reasonable care for the customer’s property while it is being serviced.
  9. Make every effort to fix the customer’s vehicle right the “first time”.
  10. Maintain a system for fair settlement of customer’s complaints.
  11. Cooperate with established consumer complaint mediation activities.
  12. Uphold the high standards of the profession and seek to correct any or all abuses within the automotive industry.

REASONS TO USE:

REASON No. 1

Rapid, accurate diagnosis and repair

We do it faster and better. Our staff of specially trained technicians supports our national computer database of more than 600,000 repair records.

REASON No. 2

Convenience

There’s no need to wait around while we work on your car. We call you when the repairs are done.

REASON No. 3

Nationwide CARQUEST parts guarantee

If a CARQUEST part should fail during the manufacturer’s warranty period more than 25 miles from a TECH-NET facility, the nearest CARQUEST Auto Parts Store or TECH-NET Service Center will replace it.

REASON No. 4

Commitment

We are fully committed to a service-oriented code of ethics and the employment of ASE-certified technicians.

 

Pin It on Pinterest

Shares
Share This